POLICIES


Our Pricing Policy

The price shown is our best price available and is not negotiable. We do not pad our pricing to accommodate inevitable discounts nor do we use a "Buyer's Premium." We cannot offer additional "discounts" to the trade or accept lower offers.

Discounted or items "On Sale" will be marked as such and offered at the adjusted price, or you will find it in our CLEARANCE department. All prices are in U.S. dollars. Virginia residents only, please add 5% sales tax.

Payment

Payment may be made in the form of a personal check, money order, or Visa, Mastercard, or Discover through our website's secure ordering system. Should you prefer to pay by check or provide your credit card via phone, please contact us during business hours (posted at the bottom of the page -- Eastern Standard Time) at (757)399-5012. Check and money orders may be made out to Skipjack Nautical Wares and mailed to One High Street, Suite 3; Portsmouth, Virginia, 23704. Available items will be placed on hold for 7 working days pending receipt of PAYMENT IN FULL. If payment is not received within 7 days, then the item will be returned to stock and made available again to interested buyers. All items are sold on a first come first served basis. Items marked are actually SOLD and are no longer available. Certain works of art by our artists may be custom reproduced for you as close to the original as possible or recreated to your specifications. Pricing may vary depending on the magnitude of the customization.

Privacy and Security

We value internet security and privacy as much as anyone. All payment transactions on our website are through a Secure Socket Layer (SSL). Rest assured, Skipjack Nautical Wares will never sell or trade its customer list. Occasionally we will send a mailing to our customers advising of special events or sales. If you do not wish to be on our mailing list, please email us at the address at the bottom of this page and we will be happy to remove you.

Shipping & Packaging

Your name, street address, and telephone number are required for shipping. For most of our inventory, we ship using USPS Priority Mail for smaller items and UPS Ground which provides reliable service and tracking for all shipments. Most items weighing under 20 lbs. we will package for FREE.

For items too large in size or too great in weight, we use Navis Pack & Ship. Navis expertise in packing, knowledge and partnerships in the transportation industry, makes them a great partner with Skipjack Nautical Wares for getting anything fragile, large, awkward, or valuable to and from consumers and businesses worldwide. You can visit Navis at their website at: http://www.navischesapeake.com/index.html.  (757)320-2311.

Should you wish an alternative shipping method or have questions concerning shipping and packaging, please contact us during business hours, Eastern Standard Time at (757) 399-5012.

Catalog

Sorry, but we do not have a printed catalog. By only maintaining a web site we can add items and product information daily when they arrive, and keep prices and other information up to date. If you have a slow internet connection or little time for browsing, click the search button at the top of each page. From there you can find things quickly. You can call us at (757) 399-5012 EST during showroom hours or email us at skipjacknauticalwares@gmail.com if you need help.

Returns & Exchanges

OUR UNCONDITIONAL GUARANTEE: We stand behind our products and spend considerable time accurately describing and photographing each item. If not completely satisfied with your purchase it may be returned, if without damage, within 14 days of receipt in its original “as sold” condition and packaging. Returns must be insured for the total purchased price. All that we require is an email from the purchaser with their intent to return and authorization via email by us. Unfortunately, shipping and handling charges are non-refundable unless we are at fault.