Shipping & Packaging
Orders are generally shipped within 48 hours after your order is processed (very often the same day) and they normally take an additional 3 - 5 business days to arrive. Orders are processed Monday-Saturday during normal business hours.
Your name, street address, and telephone number are required for shipping. For most of our inventory, we ship using USPS Priority Mail or UPS which provides reliable service and tracking for all shipments. Items shipped in-house (USPS or UPS) we package for FREE.
For items too large in size or too great in weight, we use Navis Pack & Ship in Chesapeake, Virginia (757)410-4643. Navis has expertise in packing and knowledge and partnerships in the transportation industry, making them a great partner with Skipjack Nautical Wares for getting anything fragile, large, awkward, or valuable to and from consumers and businesses worldwide.
Should you wish an alternative shipping method or have questions concerning shipping and packaging, please contact us during business hours, Eastern Standard Time, at (757) 399-5012.
As of October 2016, we no longer offer international shipping through our webstore. If you are living outside the United States and wish to purchase something from our inventory, you may contact us at firstname.lastname@example.org and we will provide a shipping quote for you. We will only ship internationally using UPS. While more expensive, it is reliable and tracked throughout the shipment to delivery.
Returns & Exchanges
OUR UNCONDITIONAL GUARANTEE: We stand behind our products and spend considerable time accurately describing and photographing each item. If not completely satisfied with your purchase it may be returned, if without damage, within 14 days of receipt in its original "as sold" condition and packaging. Returns must be insured for the total purchased price. All that we require is an email from the purchaser with their intent to return and authorization via email by us. Unfortunately, shipping and handling charges are non-refundable unless we are at fault. Custom orders (for example, location-specific lampshades) or non-stock colors or sizes (for example, belts under 32" or over 48") are NOT eligible for return or exchange.